Job Description
Join Our Team as a Manager at The UPS Store #2899!
Are you looking for an opportunity to lead a team and make a difference in a fast-paced, customer-focused environment? The UPS Store #2899, an independently owned small business specializing in shipping, packing, and printing services, is seeking a motivated and experienced Manager to oversee daily operations and deliver exceptional service to our valued customers.
The Manager builds a high-energy, customer-focused team, delivers standout service, and drives strong business results through leadership, training, and operational excellence.
Strategic Responsibilities
- Deliver — and ensure the team delivers — outstanding customer service
- Build print services as a key profit driver for the store
- Lead, motivate, coach, and develop Associates
- Manage daily store operations and workflow
- Recruit, hire, train, and evaluate team members
- Partner with the store owner on policies, goals, and performance standards
- Build strong customer relationships to support retention and business growth
- Delegate tasks effectively and hold team members accountable
Tactical Responsibilities
- Complete and ensure Associate completion of web-based training
- Be proficient in every aspect of the Daily Operations of the UPS Store
- Quote, produce, and oversee print jobs
- Process transactions and customer orders
- Maintain inventory and place store supply orders
- Handle customer issues, claims, and concerns promptly and professionally
- Perform additional duties as needed to support store operations
Experience/Skills
- 1–3 years of successful retail and team-leadership experience
- Strong leadership and teamwork abilities
- Excellent customer service and relationship-building skills
- Strong organization, time-management, and attention to detail
- Ability to perform in a fast-paced environment
- Basic tech troubleshooting skills
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