Key Responsibilities:
Own configuration and lifecycle management of the Imprivata infrastructure across hospital networks. Manage user authentication peripherals such as badge devices, fingerprint readers, and Imprivata IDs. Administer and troubleshoot Imprivata OneSign (SSO), EPCS MFA workflows, and Identity Governance. Configure and maintain SSO scripts and credential store settings across platforms. Support agent deployment across Windows, thin clients, and virtual environments. Integrate with Active Directory, Group Policy, and certificate-based authentication systems. Lead root cause analysis and escalate issues with vendors as needed. Collaborate with engineering to design scalable, secure systems. Document SOPs, RCA, deployment workflows, and knowledge bases for L2 teams. Create and maintain capacity, usage, and security reports.
Required Technical Skills:
Strong knowledge of Imprivata Products (OneSign, ID Governance, etc.) Authentication & SSO (especially for Epic, Cerner, Meditech) Identity & Access Management (IAM), including RBAC and provisioning. Troubleshooting appliance/server issues and endpoint integration. Windows Server/Desktop configuration and support. Familiarity with Citrix, VMware VDI, and scripting via PowerShell.
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