Job Description

Position Overview:

The Director of Catering and Events will be responsible for leading and managing all aspects of the Chick-fil-A catering and events operations. This includes overseeing the planning, execution, and strategic growth of catering services for the restaurant. The ideal candidate will have a passion for hospitality, excellent communication skills, and a proven track record of successful event management.

Key Responsibilities:

1. Catering Operations Management:

•Oversee day-to-day catering operations, ensuring efficient processes and high customer satisfaction.

•Develop and implement catering sales strategies to drive revenue growth.

•Ensure timely and accurate delivery of catering orders while maintaining Chick-fil-A’s high standards of quality and service.

•Manage the catering budget, tracking expenses, and optimizing costs.

2. Event Planning and Execution:

•Coordinate and manage catering for corporate events, large parties, weddings, school functions, and other special events.

•Work directly with clients to customize catering orders and event details, ensuring alignment with their needs and expectations.

•Oversee event setup, execution, and teardown to ensure flawless delivery.

•Collaborate with other departments to integrate catering services with in-restaurant operations.

3. Sales

•Develop and execute marketing strategies to promote catering services in the local community and beyond.

•Build and maintain relationships with key clients, organizations, and businesses to drive new catering opportunities.

4. Customer Relationship Management:

•Act as the primary point of contact for catering clients, providing a personalized and exceptional experience from initial inquiry to post-event follow-up.

•Address customer concerns or issues promptly, working to resolve any challenges with a positive and professional approach.

5. Compliance and Standards:

•Ensure all catering operations comply with health and safety regulations, company policies, and industry standards.

•Maintain inventory of catering supplies and equipment, ensuring all items are in good condition and properly stored.

Qualifications:

•Education: Bachelor’s degree in Hospitality, Business Management, or a related field preferred.

•Experience: 2+ years of experience in sales, catering, event planning, or a similar role within the food service industry.

Skills & Abilities:

•Strong leadership and team management skills

•Excellent communication and interpersonal skills, with a customer-first mindset.

•Proven ability to manage multiple tasks, meet deadlines, and work under pressure.

•Solid organizational and problem-solving abilities.

•Strong understanding of catering logistics, inventory management, and food safety regulations.

Additional Requirements:

•In-restaurant Director Role, must work in the day-to-day operations

•Availability to work evenings, weekends, and holidays as needed to accommodate catering events.

•Ability to lift and carry catering supplies, set up, and break down event spaces.

•Valid driver’s license and reliable transportation to oversee off-site events when necessary.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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