Job Description

Buckelew Programs is a non-profit, behavioral healthcare organization with a mission to promote recovery, resilience and hope by providing behavioral health and support services that enhance quality of life.

We are seeking a Case Manager to join our team. In this role, you will provide support to clients in the areas of psychiatric rehabilitation, medication management skills, teaching symptom management strategies, relapse prevention, harm reduction, independent living skills development, health and wellness education and coaching, locating housing, budgeting assistance, linkage and referral to behavioral health resources, and providing opportunities for community integration

As a member of the Sonoma program, you will work with other Case Managers, Program Directors and report to the Team Leader. You will enjoy an environment that offers human-centered leadership and is supportive of healthy work-life balance, great benefits and generous paid time off. This position works Tuesday - Saturday, 10am - 6pm.

WHAT YOU WILL DO:

• Work as part of team, providing prompt communication to all team members and community providers via phone, email and direct contact.
• Develop and implement client service plans consistent with program structure and philosophy.
• Teach, assist and support clients in all aspects of activities of daily living that is helpful yet responsive to their readiness to take on increased responsibility. Assist clients with shopping, meal planning and cooking daily; teaching skills as necessary for program site.
• Observe, monitor and report general tone and mood of clients; be culturally sensitive to the general physical and mental health needs of clients. Ensure agency safety protocols are implemented and adhered too. Assist clients in practicing and implementing appropriate safety protocols. Act as positive role model.
• Provide counseling, consultation, and case management to clients individually and in groups in a manner that facilitates recovery and growth, assuming responsibility, and the ability to relate effectively with others.
• Provide system navigation for clients who may be experiencing acute mental health challenges. Assist in accessing various medical, detention and psychiatric care facilities as needed and directed. Encourage client efforts at utilizing community supports and peer- based supports. (Wellness Center, AA, NA, etc.) Model, teach and assist clients in participating in social rehabilitation activities.
• Provide crisis intervention and crisis management services under direction of Assistant Program Director, Program Director or Licensed staff. Facilitate and lead group meetings and activities as needed and directed.
• Provide medication prompts and reminders and assure that medications are taken, and prescriptions refilled in a timely manner. Provide medication assistance, proper storage of medications, and monitor client medication adherence as directed by specific program site.
• Participate and contribute to program planning and agency committees as directed.
• Maintain agency billing standards as outlined by supervisor within the required timeframe.
• Document, record and enter data necessary for agency performance measures. Maintain overall responsibility for client clinical records ensuring that they are accurate, neat and timely.
• Provide transportation in personal and agency vehicles as directed. Teach use of public transportation system. Assist clients to maintain all medical appointments.
• Perform minor repairs in agency houses and facilities as needed by program site. Report all major repairs needed to supervisor. Program Quality and Compliance
• Assure all services provided meet the highest standards of care. Ensure that services are delivered in a manner that facilitates progress toward identifiable client goals while maintaining a reasonable degree of client satisfaction.
• Ensure that all legal, regulatory, and contractual requirements applicable to the program are adhered to and/or delivered, including compliance with program certifications as required (e.g., CARF, MediCal Regulations, HUD, etc.) and all licensing requirements.

WHAT YOU WILL BRING:

Education and Experience: Case Managers must meet the requirements of a Mental Health Rehabilitation Specialist as outlined by Medi-Cal (Associate Arts degree with 6 or more years experience in a mental health setting as a specialist in the fields of physical restoration, social adjustment, or vocational adjustment or Baccalaureate degree and 4 years of experience in a mental health setting as a specialist in the fields of physical restoration, social adjustment, or vocational adjustment. Master of Arts degree and 2 years of experience in a mental health setting as a specialist in the fields of physical restoration, social adjustment, or vocational adjustment.) Experience with people with mental illness and substance abuse issues is preferred.

Professional: Must be fluent in English; bilingual English/Spanish preferred and encouraged. Ability to work in an independent, organized, calm and reassuring manner using good boundaries and good judgment; to be reliable, dependable and flexible; and to accept supervision, suggestions and feedback. Must have interest in working with persons with a behavioral health disability. Ability to work within all the rules, regulations, and policies that govern agency compliance. Organized, responsible, professional, able to work on many projects simultaneously, to be flexible, empathic and able to relate to clients, other professionals, and the general community. Intermediate level skills in MS Office (including Excel, Word and Outlook). Must be a positive team player. Must have and maintain a valid California drivers license with an insurable driving record and insured personal car to use on the job.

We are an Equal Opportunity Employer committed to creating a workplace that celebrates diversity, promotes equality, and fosters inclusion. We encourage applications from individuals of all backgrounds, experiences, and perspectives.

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